Please refer to section 5 and 6 in our terms & conditions for more detailed rules and information for returns and claims. Always contact customer support before returning an item.
If you are not satisfied with your purchase you have 28 days to return your item, counting from the date when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.
You have the right to unpack the product to check its condition and function. The products must be in original condition and packaged in their original packaging to be returned to us. Note that the product packaging should not be used as outside packaging, as the product may be damaged during transport and you may receive a damage deduction. The product must be in unchanged condition and, for example, disassembled if it requires assembly.
We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. More information on this is available in our terms and conditions.
How to return an item
1. Contact customer service
Always contact customer service before making a return and they will guide you through the process.
2. Arrange return shipping
You as a customer bear responsibility for arranging and paying for return shipping. You also bear the legal responsibility for the items during shipping. Use a trackable shipment method and save your receipt. In the event that the return does not reach our warehouse, you need to be able to show that you dispatched the return. Returns are sent to our warehouse, the address to which will be provided to you by customer service.
3. Package the return
Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging, as it is not sufficient to prevent shipping damages. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees.
4. Ship it
Send the return to: VickyYaoHomeDecor
Return Address : PO Box 665 17 Anderson St
Templestowe VIC 3106
5. Confirmation and refund payment
Please read our terms & conditions for more details on refunds. After we've inspected and approved your return we will make the refund payment to you. You will be sent a refund confirmation by email. The refund payment is always made using the same payment method which you used when making the original purchase.
How to make a claim
If you've received a faulty item, please use our contact for to file a claim. You need to attach pictures of the fault as well as your order number.
We abide by Swedish consumer law , which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect, as well as the product packaging, shipping packaging and packing material.
In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame.